Policies, mission & parent commitment

The safety of our passengers is our highest priority. All drivers are expected to operate vehicles responsibly, obey all traffic laws, and maintain a safe environment for every child and passenger.

Transporting The Future provides transportation services and is not responsible for supervision before pickup or after drop-off. A parent, guardian, school representative, or authorized adult must be available as required.

• Passengers must be ready at the scheduled pickup time.
• Drivers will wait up to 5 minutes before proceeding to the next scheduled stop.
• Authorized pickup and drop-off locations must be provided during booking.
• Any changes must be communicated in advance.

• Cancellations made at least 24 hours before service may qualify for a refund or credit.
• Same-day cancellations may be subject to a cancellation fee.
• No-shows are non-refundable.

• Payment is required prior to transportation services unless otherwise agreed upon.
• Accepted payment methods will be provided during booking.
• Outstanding balances must be paid before future services are scheduled.

Enrollment in a TTF membership reserves transportation for the agreed-upon days and times. Families are responsible for the full weekly transportation fee for that reserved schedule, regardless of whether every reserved ride is used.

• Full payment is due each Friday for the following service week. Payment must cover all reserved rides; partial payment does not secure the weekly reservation.
• Absences, skipped rides, and last-minute schedule changes do not reduce the weekly fee. Any ongoing changes to the reserved schedule must be requested in advance and confirmed by TTF.
• If payment is not received by Friday, transportation may be suspended and the reserved seat may be released. Service may resume once payment is received, subject to availability.

• Members may request a pause for up to four consecutive weeks, subject to TTF approval.
• Requests must be submitted at least seven days before the pause begins, with a confirmed return date.
• During an approved pause, the family pays 50% of its regular weekly membership rate, including existing sibling discounts, to reserve the children's seats and existing schedule. Example: a family paying $247 per week pays $123.50 per week during the approved pause.
• The reservation fee replaces the regular membership charge for approved paused weeks. Families are never charged both.
• Payment remains due the Friday before each service week, using the card on file.
• Reservation fees do not include rides and are not credited toward future transportation.
• Regular membership billing automatically resumes on the approved return date.
• Individual missed rides, same-day cancellations, and absences without an approved pause remain subject to the regular membership and cancellation policies.
• A pause does not cancel the membership or waive its three-month minimum service commitment. Paused weeks do not count toward that minimum.
• Families who discontinue payment release their reserved seats; returning service is subject to availability.

To ensure a safe ride for everyone:

• Passengers must remain seated while the vehicle is moving.
• Bullying, fighting, or disruptive behavior is not permitted.
• Repeated violations may result in suspension of transportation services.

Parents and guardians will receive timely updates regarding transportation schedules, delays, and service changes whenever possible.

Transporting The Future reserves the right to modify, delay, or cancel transportation services due to severe weather, road conditions, vehicle emergencies, or circumstances that may impact passenger safety.