How Family Ride Memberships Work

One ride credit equals one one-way trip for a single household — pickup at one location and drop-off at another. A round trip (for example, home → school → home) uses two ride credits.

• Siblings riding together in the same vehicle on the same trip use one credit.
• Credits are tied to your household account, not to a specific child.
• Concierge trips are billed as concierge trips (see section 4), not standard credits.
• Extra stops added mid-route may consume an additional credit if they change the destination.

Weekly plans reset every Monday at 12:00 AM ET. They're ideal for families with a consistent Monday–Friday school or activity schedule.

Monthly plans are calculated on a four-week cycle and reset on your billing anniversary. They offer the same ride cadence as weekly plans with a small per-ride discount for committing to a full month.

Concierge trips include wait-and-return service, direct dispatch communication, and priority driver assignment. Each concierge trip is billed at $75 and includes wait time as noted per plan.

When multiple children in the same household enroll in a membership, we apply an automatic discount to each additional child's plan:

• 1st child: full membership price.
• 2nd child: 20% off that child's membership.
• 3rd child: 30% off that child's membership. 4+ children: Custom Family Rate.

Siblings riding together on the same trip only use one ride credit — the discount applies when siblings need their own memberships (for example, different schools or non-overlapping schedules).

• Weekly plans are billed every Monday for the upcoming week.
• Monthly plans are billed on your enrollment anniversary each month.
• Concierge plans follow the same weekly cadence as weekly standard plans.
• All charges appear as "Transporting The Future" on your statement.
• Failed payments pause new ride requests until resolved; existing scheduled rides in the current period continue.

• Members receive priority scheduling ahead of non-member requests.
• Recurring schedules are reserved for the length of your billing period.
• Unused credits do not roll over to the next period — they're sized to your typical week.
• Need more than your plan includes? Additional rides are billed at the standard rate ($25 one-way, $75 concierge) or you can upgrade tiers at any time.

• Individual rides may be cancelled up to 2 hours before pickup without using a credit.
• Late cancellations (under 2 hours) or no-shows consume one ride credit.
• You may pause your membership for up to 2 weeks per year (school breaks, travel) without cancellation.
• Full cancellation requires 7 days' notice before your next billing date. No partial refunds for a period already billed.

All memberships are subject to route review before enrollment. Because we protect same-driver preference and on-time performance, membership routes are capacity-limited. If your requested schedule falls outside our current coverage window we'll offer the closest match or place you on a priority waitlist.

We may update these terms as our service evolves. Material changes will be communicated by email at least 14 days before taking effect for current members. Continued use of your membership after that date constitutes acceptance of the updated terms.

Questions? Email Jjohnson@transportingthefuture.info or call 984-260-1017.