Question 1

What ages and grade levels do you transport?

Accepted Answer

We transport children from pre-K through high school. For our youngest riders, we coordinate hand-off procedures with parents and schools to make sure every child is greeted by an approved adult.

Question 2

Are your drivers background-checked?

Accepted Answer

Yes — every driver completes a full background check, motor vehicle record review, drug screening, and ongoing safety training before being assigned to a route.

Question 3

What areas in Durham do you serve?

Accepted Answer

We serve all of Durham, NC and nearby Triangle communities. If you're unsure whether your pickup or drop-off address is in range, contact us and we'll let you know within one business day.

Question 4

Do you provide child safety seats or boosters?

Accepted Answer

Yes, child safety seats and boosters are available on request at no extra charge. Please indicate ages and seat needs when you book.

Question 5

How do I know my child arrived safely?

Accepted Answer

Parents receive real-time pick-up and drop-off updates. Our dispatch team is also reachable during all ride windows if you have questions about a specific ride.

Question 6

How do I book a ride or set up a recurring schedule?

Accepted Answer

Use the booking form on our homepage to share trip details. For recurring weekly schedules, school partnerships, or group transportation, we'll set up a quick call to confirm logistics and pricing.

Question 7

What does it cost?

Accepted Answer

Pricing depends on distance, frequency, and group size. We provide a clear quote after reviewing your trip request — no surprises, no hidden fees.

Question 8

What happens if I need to cancel or reschedule?

Accepted Answer

Plans change — we get it. Reach out as early as you can and we'll work with you. Recurring routes have flexible cancellation terms outlined in your service agreement.

Questions parents and schools ask us

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